Refund Policy

ELIGIBLE PRODUCTS

Our 30-day return policy generally applies to:

art prints;

posters;

standard framed art prints;

standard glass-framed artwork;

cards;

banners;

mouse pads;

stationery;

standard merchandise;

eligible limited-edition prints; and

eligible non-custom original artwork.

You do not need to provide a reason for an eligible change-of-mind return.

We welcome feedback, but explaining why you changed your mind is optional.

WHEN THE 30-DAY PERIOD BEGINS

The 30-day return period begins on the day the applicable product is delivered to you or another person designated by you.

For products delivered separately, the return period for each product begins when that product is delivered.

If applicable law provides you with a longer mandatory period, the longer legally required period will apply.

HOW TO REQUEST A RETURN

To begin a return, contact us within 30 calendar days after delivery at:

[Customer Service Email]

Please provide:

your name;

order number;

the product you wish to return; and

a reliable method of contacting you.

For an ordinary change-of-mind return, no detailed explanation is required.

We will provide the appropriate return address and reasonable return instructions.

Contacting us before sending the product helps us identify the return and make sure it reaches the correct location.

YOU HAVE 14 ADDITIONAL DAYS TO SEND THE RETURN

After notifying us within the 30-day return-request period, you will have an additional 14 calendar days to send the eligible product back.

For example:

If your product is delivered on October 1, you may notify us of your return through October 31.

If you notify us on October 31, you would ordinarily have until November 14 to send the product back.

The return deadline is generally satisfied when the package is handed to the applicable postal service or carrier within the permitted period.

We recommend keeping your:

shipping receipt;

tracking information; and

proof of shipment

until your refund is completed.

We may agree to additional reasonable time where circumstances justify it.

CONDITION OF RETURNED PRODUCTS

We want customers to have a genuine opportunity to inspect their artwork.

You may carefully remove an artwork from its shipping packaging and inspect its:

colour;

print quality;

dimensions;

framing;

overall appearance; and

suitability for your space.

Returned products should remain in substantially the same condition in which they were received.

Products should not be:

physically damaged after delivery;

cut;

permanently mounted;

glued;

permanently taped;

written upon;

stained;

intentionally altered;

scratched through improper handling; or

otherwise materially changed.

Original packaging should be retained and reused wherever reasonably possible, particularly for framed, glass, oversized, original or collectible artwork.

Missing minor disposable packaging will not automatically make an otherwise eligible product non-returnable.

NO RESTOCKING FEE

We do not normally charge a restocking fee for an eligible return under this Policy.

We want our return process to be straightforward and transparent.

LIMITED-EDITION ARTWORK

Standard limited-edition artwork is eligible for our 30-day return policy unless it has been personalized or otherwise falls within a clearly disclosed exception.

Please return any accompanying:

Certificate of Authenticity;

edition documentation;

artist documentation;

identifying materials; and

collectible components.

A limited-edition artwork should not be intentionally separated from its identifying documentation.

If important documentation has been lost or damaged, please contact us before returning the artwork.

ORIGINAL ARTWORK

Unless otherwise clearly disclosed before purchase, non-custom original artwork purchased directly from CannabisArt.ca may be returned under our standard 30-day policy.

Any Certificate of Authenticity or accompanying documentation should be returned with the artwork.

Because original artwork may be unique or irreplaceable, please use appropriate protective packaging and a tracked and adequately insured return service.

FRAMED ARTWORK

Selecting one of our standard framing options does not make an otherwise eligible artwork final sale.

Standard framed prints and standard glass-framed artwork therefore remain eligible under our 30-day return policy.

Because framed products and glass can be fragile, customers are responsible for reasonably protecting voluntary change-of-mind returns while in return transportation.

Original protective packaging should be reused wherever reasonably possible.

If an item arrived damaged, please use the damaged-product procedure rather than treating it as an ordinary change-of-mind return.

PRODUCTS THAT MAY NOT BE RETURNABLE FOR CHANGE OF MIND

The following products may be excluded from our voluntary change-of-mind policy where clearly disclosed before purchase and permitted by applicable law:

personalized artwork;

artwork incorporating a customer's name;

artwork incorporating customer-supplied photographs or material;

commissioned artwork produced specifically for one customer;

products made to genuinely customer-specific dimensions or specifications; and

products substantially altered at the customer's individual request.

A product is not automatically considered custom or non-returnable merely because it is printed, produced or framed after an order is placed.

Standard CannabisArt.ca designs, sizes and ordinary framing options remain covered by our normal return policy unless expressly stated otherwise.

These exceptions never remove mandatory rights concerning defective, damaged, incorrect or materially misdescribed products.

CUSTOM AND COMMISSIONED ARTWORK

Any return or cancellation limitation applicable to personalized or commissioned work will be communicated before purchase where required.

Once work has begun on genuinely customized artwork, cancellation may not always be possible.

However, custom goods that arrive damaged, materially defective, materially inconsistent with approved specifications or otherwise subject to mandatory consumer remedies remain protected by applicable law.

Refund Policy - Continued...

SALE ITEMS

An ordinary sale price or promotional discount does not automatically make a product final sale.

Unless clearly disclosed otherwise before purchase, eligible sale merchandise is covered by our ordinary return policy.

Any legitimate Final Sale designation will be disclosed before the transaction is completed.

Final Sale designations do not eliminate mandatory remedies for defective, damaged, incorrect or misdescribed products.

CHANGE-OF-MIND RETURN SHIPPING

For ordinary change-of-mind returns, the customer generally pays the direct cost of returning the product.

We recommend a tracked service.

For:

framed artwork;

original artwork;

limited editions; and

higher-value products,

we also recommend adequate shipping insurance.

Where a return results from our error, a defect, an incorrect product or another circumstance in which applicable law requires us to bear the cost of return, we will cover reasonable return transportation costs as required.

ORIGINAL SHIPPING COSTS

Except where applicable law provides otherwise, original shipping charges are generally not refunded for a voluntary change-of-mind return after an order has been successfully delivered.

If the return results from our mistake, a defect or another situation in which applicable law requires shipping charges to be refunded, the appropriate shipping amount will also be reimbursed.

European Union customers have additional statutory rights concerning standard outbound delivery charges, explained below.

INTERNATIONAL RETURNS

International customers receive the same 30-day return-request period for eligible products.

For ordinary voluntary returns, international customers are generally responsible for the cost of return transportation unless applicable law provides otherwise.

Please contact us before sending an international return so that we can provide the appropriate return address and discuss customs documentation.

Returned merchandise should be accurately identified as returned goods where legally appropriate.

CUSTOMS, DUTIES AND THIRD-PARTY FEES

Duties, import taxes, VAT paid directly to customs authorities, brokerage charges and other fees paid directly to governments, carriers or brokers are generally outside our control.

We cannot guarantee reimbursement of amounts that we did not collect.

Where appropriate, customers may need to apply directly to the relevant customs authority, government, courier or broker for reimbursement.

Taxes or charges collected directly by CannabisArt.ca will be refunded where required as part of an eligible refund.

REFUND PROCESSING

Once an eligible return reaches us, we will inspect and process it as promptly as reasonably possible.

For returns under our voluntary policy, we generally aim to issue an approved refund within 5 business days after receiving and inspecting the returned product.

Where applicable law requires an earlier or different timetable, the statutory timetable will apply.

Refunds are normally returned to the original payment method.

Your bank or payment provider may require additional time to post the credit after we issue it.

DIMINISHED VALUE

We will not make arbitrary deductions from refunds.

Where permitted by law, a reasonable reduction may be made where a returned product has suffered a genuine loss in value because it was:

damaged after delivery;

altered;

handled substantially beyond what was reasonably necessary to inspect it;

returned materially incomplete; or

returned without an important collectible component such as an original Certificate of Authenticity.

Normal reasonable inspection will not result in a deduction.

Any proposed deduction will be explained to the customer.

DAMAGED PRODUCTS

Products damaged during transportation are governed by the damage provisions of our Shipping Policy.

Please retain:

the artwork;

frame and glass where applicable;

internal packaging;

shipping carton;

shipping label; and

other relevant packaging materials.

We may request photographs or other reasonable information to document the damage.

Depending on the circumstances and applicable law, remedies may include:

replacement;

repair where appropriate;

price reduction;

partial refund;

full refund; or

another mutually agreed remedy.

DEFECTIVE, INCORRECT OR MISDESCRIBED GOODS

If a product is materially defective, different from what was ordered or materially inconsistent with its description, please contact us.

We may request reasonable photographs or information so that we can understand and resolve the issue.

Mandatory consumer remedies remain fully available.

Where legally required, appropriate remedies may include:

repair;

replacement;

price reduction;

refund; and

reasonable return transportation at our expense.

NORMAL ARTISTIC AND PRODUCTION VARIATIONS

Reasonable variations may arise from:

printing;

paper;

ink;

framing;

glass;

screen calibration;

lighting;

cropping;

handmade production;

finishing; or

other normal artistic processes.

Minor differences of this nature do not necessarily mean that a product is defective.

However, an otherwise eligible standard product may still be returned under our voluntary 30-day policy simply because the customer decides it is not right for them.

EXCHANGES

Because artwork, editions and product availability may change, exchanges will generally be processed as:

a return of the eligible original product; and

a new purchase of the desired replacement.

Where we sent an incorrect, defective or damaged product, please contact us before placing another order so that we can arrange the appropriate remedy.

Refund Policy - Continued...

ADDITIONAL RIGHTS FOR EUROPEAN UNION CUSTOMERS

OUR 30-DAY POLICY ALSO APPLIES TO EU CUSTOMERS

European Union customers are not limited to 14 days under our voluntary policy.

Eligible EU customers receive the same CannabisArt.ca policy as other customers:

30 calendar days after delivery to notify us of an eligible return, followed by 14 calendar days to send the product back.

EU consumer law separately provides certain minimum statutory protections.

Those statutory protections operate alongside our more generous voluntary return period.

EU STATUTORY 14-DAY WITHDRAWAL RIGHT

Where EU consumer law applies to an online sale, an eligible consumer generally has a statutory right to withdraw from the contract without providing a reason during the first 14 calendar days after receiving the goods.

This 14-day period is a statutory minimum, not the limit of CannabisArt.ca's return policy.

An EU consumer may therefore:

rely on their statutory EU rights during the applicable legal withdrawal period; and

continue to use our voluntary return policy through day 30 for an eligible product.

SENDING GOODS BACK FOLLOWING EU STATUTORY WITHDRAWAL

When an EU customer exercises the statutory right of withdrawal, EU law generally provides another 14 days after communicating the withdrawal to send the goods back.

Our general return procedure is designed to provide the same practical send-back period to all customers.

EU STANDARD DELIVERY COST REFUND

Where an EU consumer validly exercises the statutory right of withdrawal, we will reimburse the outbound delivery charge to the extent required by EU law.

This generally includes the cost of the least-expensive standard delivery option that we offered.

If the customer chose a more expensive premium or express shipping option, the additional amount above our standard delivery option generally does not have to be refunded unless applicable law requires otherwise.

This statutory provision applies independently of our voluntary policy for returns made after the EU withdrawal period.

EU RETURN SHIPPING

For an ordinary EU change-of-mind withdrawal, the customer may be responsible for the direct cost of returning the goods where the customer was properly informed of that responsibility before purchase.

Where we agree to pay the cost, or where applicable law requires us to do so, we will bear that cost.

Different rules apply to defective or non-conforming products.

EU REFUND TIMING

Where an EU statutory withdrawal applies, we will issue reimbursement within the period required by applicable EU law.

We may withhold reimbursement where legally permitted until:

we receive the returned goods; or

the customer provides evidence that the goods have been sent back,

whichever occurs first.

Refunds will ordinarily use the same payment method as the original transaction unless another lawful arrangement is agreed with the consumer.

EU HANDLING AND DIMINISHED VALUE

EU customers may examine goods to the extent reasonably necessary to determine their nature, characteristics and functioning.

A consumer may be responsible for diminished value caused by handling beyond what is reasonably necessary for that purpose where applicable law permits.

Careful inspection of artwork does not itself eliminate the statutory withdrawal right.

EU CUSTOM AND PERSONALIZED PRODUCTS

The EU statutory withdrawal right may not apply to goods genuinely made to the consumer's specifications or clearly personalized where the legal exception applies.

Examples may include:

artwork personalized with a customer's name;

commissioned artwork;

artwork incorporating a customer's photograph; or

products manufactured to genuinely individualized customer specifications.

A standard print, poster or standard frame option does not automatically become a personalized product merely because it was produced after the order was placed.

Rights relating to defective or non-conforming goods remain unaffected.

EU LEGAL GUARANTEE

Where applicable EU consumer law applies, consumers retain the statutory legal guarantee applicable to defective or non-conforming goods.

EU rules provide a minimum two-year legal guarantee for new consumer goods, although national law may provide greater protection.

This guarantee is independent of the 30-day change-of-mind return policy.

Depending on the circumstances and applicable law, remedies may include:

repair;

replacement;

price reduction; or

Refund.

EU NATIONAL RIGHTS

Individual EU Member States may provide additional mandatory consumer protections.

Where such rights apply to a transaction, nothing in this Policy limits them.

OTHER INTERNATIONAL CUSTOMERS

LOCAL MANDATORY RIGHTS

Customers in countries outside Canada and the European Union may have consumer rights provided by their local law.

Where such laws validly apply and cannot legally be excluded, those protections remain unaffected.

Our voluntary 30-day policy operates in addition to those mandatory rights.

FAIR APPLICATION OF THIS POLICY

Our goal is to apply this Policy consistently and reasonably.

We will not shorten a customer's voluntary 30-day return period because the customer's country provides a shorter statutory cooling-off period.

Similarly, where a country provides consumers with greater mandatory protection, the greater mandatory protection will be respected.

RETURN-POLICY ABUSE

This Policy is intended to give genuine customers confidence when purchasing artwork online.

We may investigate apparent:

fraud;

product substitution;

deliberate damage;

false claims; or

systematic misuse of the return process.

Legitimate consumer rights will not be denied merely because a customer has previously returned another product.

We want returns to be simple and transparent.

If you have any uncertainty about a return, please contact us.

CannabisArt.ca

CannabisArtStudio@outlook.com

Canada